 Service Level Commitment |
ECnet's Service Level Commitment ensures solution availability. Our service level commitment are among the most competitive in the market. We maintain a high availability level of our service to meet your requirements. |
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| Administrative Support Services |
Administrative Support Services provided include prompt user account initiation and administration. To better uderstand our valued customer's preferences and requirements, ECnet's customer care proactively works to obtain valuable feedback. We aim to achieve total customer satisfaction through adding value to our customers. |
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| Multi-Tiered Customer Support |
ECnet's Multi-Tiered Customer Support services allows our customers the flexibility to select the support level that complements their operations. The most comprehensive, Platinum, give 24x7 coverage, priority support, and further benefits such as additional training classes and analysis reports. |
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| Helpdesk Support |
ECnet's Helpdesk ensures prompt and accurate resolution of all customers service requests. Every customer inquiry is closely tracked and monitored, based on issue severity, from the time it is raised until it is resolved. Information collected goes into an education and prevention program that helps our customers reduce incidence or re-occurence of similar issues. |
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| Information Services |
ECnet's customer care centre ensures that our customers are well informed of events and matters relating to the use of ECnet's solutions. Information services such as Corporate Events, Product Information Distribution and "Whats New" are provided. |
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